MAGIC Phone Banking

MAGIC is our audio response phone banking system that gives you 24-hour access to your account information. Call 845.463.3011, option #2, and follow the prompts to bank with MAGIC.

Primary Menu	Second Level Option	Third Level Option
1- Main Menu
1- Balance Inquiry	1- Account Balance 2 - Savings Balance 3- Checking Balance 4- Loan Balance 5- Credit Card Inquiry 6- Mortgage Inquiry 7- Open Share List 8- Open Loan List	NA
2- Transfer	1- Share to Share	1- Transfer Within Account 2- Transfer to Another Member 3- Transfer from Another Member (Joint Account)
	2 - Share to Loan	1- Transfer Within Account 2- Transfer to Another Member 3- Transfer from Another Member (Joint Account)
	3- Credit Card Payment	NA
	4- Mortgage Payment	NA
	5- Loan to Share	1- Transfer Within Account 2- Transfer to Another Member 3- Transfer from Another Member (Joint Account)
	6- Schedule a Transfer	NA
	7- Hear Existing Scheduled Transfers	NA
3- History Inquiry	1- Account History	NA
	2- Loan History	NA
	3- Deposit History	NA
	4- Recent Activity	1- Recent Check Clearance 2- Recent Debit Card Transaction 3- Recent POS Transaction 4- Recent ATM Transaction 5- Recent ACH Transaction 6- Draft Number Range
	5- Recent Loan Payments	NA
4- Loans	1- Loan Payment 2- Loan Balance 3- Open Loan List 4- Credit Card Inquiry 5- Mortgage Inquiry 6- Recent Loan Payments	NA
5- Additional Options	1- Pending ACH Transactions 2- Change Access Code 3- Change Language 4- Change Account 5- IRA Contributions 6- Dividends 7- Interest	NA
2- Merchant Check Verification

MAGIC is great for people who prefer self-service options when it comes to their banking transactions.

MAGIC is available in English or Spanish.

Easy-to-use menus quickly get you to functions you want to perform. View or print our MAGIC menus for easy reference.

Get Started

With MAGIC, you can:

Obtain both your actual and available balance, in the event that you have an item pending like a debit card transaction or check hold.
Perform transfers between your accounts, including joint accounts, as well as transfer to another member’s account.
Search your account history by specifying the type of transaction, a single or range of cleared checks, or ATM and ACH transactions. You can also select the number of transactions you would like to hear (up to 10 at a time).
Obtain mortgage and credit card information, and make payments to these loans.
Make loan payments and obtain information including payment amounts and due dates.
Advance funds from a line of credit and transfer the money to one of your accounts.
Get year-to-date IRA contributions, dividends earned, and review interest paid (other than mortgages and credit cards).
Hear pending ACH transactions and schedule transfers or review existing scheduled transfers.

Reminder: Tiered money market account withdrawal transactions performed through MAGIC are subject to Regulation D limitations.

Tips for Using MAGIC

The system allows you to make menu choices as quickly as you need to without the need to wait for a prompt.
Leading 0's are dropped for account and loan IDs (for example Savings 0001 is Savings 1, Classic Checking 0201 is Classic Checking 201, and Loan 003 is Loan 3.
A list of your available accounts and loans plays automatically if no choice is made.
Each menu or sub-menu offers the option to either return to the previous menu or the main menu.
When you make an account transfer, MAGIC accepts entries for both dollars and cents. A decimal point/special character is not needed when transferring funds (i.e. enter $10.00 as 1000).

Additional Benefits of Your MAGIC PIN

When calling our Contact Center, your MAGIC PIN allows you to verify your identity and obtain account information such as the available balance and last deposit on your most recently used checking account, without waiting to speak to a representative.
If you need to obtain additional account information or perform other transactions after getting info about your checking account, your identity will already be verified when you reach a Contact Center Specialist.